Browse through the most frequently asked questions.
First, you need to register and to verify your email.
Verification of KYC is needed if the user wishes to transact more than 5 bitcoins or more than 30,000 dollars or more than 25,000 Euro.
To deposit on Cryptofxspace.com, first, you need to active your bitcoin or Ethereum wallet. You can do it by clicking on my profile - my wallets. If you wish to purchase any other digital currency, simply deposit throw the wallet of ICO, ethereum or btc, and we will exchange this for you, for the digital currency you wish. At last, you can use perfect money for depositing USD, EURO and Bitcoin also.
The ways of deposit are the following: 1. Bitcoin 2. Ethereum or any other cryptocurrency 3. Perfect money USD 4. Perfect money EURO 5. Perfect money BTC 6. Swift Bank Transfer 7. Wire Bank Transfer
Yes, you can have unlimited accounts with Cryptofxspace.com.
Deposits and withdrawals depend from the verification – registration level of each user.
One confirmation it's enough to appear your withdrawal in your wallet.
Usually, it takes between 3 to 5 working days.
Yes, you can book a professional trader to trade for you, throw our 24/7 support live chat.
By clicking Trade/Exchange category from our menu bar, you can choose which cryptocurrency you wish to trade and in which currency pairing.
By clicking Trade/Exchange category from our menu bar, you can choose the pairing you wish to Trade or Exchange.
The fees depend from the registration level of each user. Higher registration level - lowest fees are existing. Cryptofxspace.com fees range from 0.030% to 0.040% per trade/exchange. Analytically: 1. Level 1 has fees 0,040% per trade/exchange 2. Level 2 has fees 0.035% per trade/exchange 3. Level 3 has fees 0,030% per trade/exchange
By clicking My Profile in the right upper corner of your screen, you can see the identification levels of our company.
The amounts of Bitcoins or any other cryptocurrency, which are coming out from bonus, neither are vouchers or simple Bonus, are following by the rules below: 1. Bonus and Vouchers Bonus, can be withdraw at 100% ONLY if user cover the 80% of the amount of voucher, through deposits. For example if the voucher or bonus is 0.1 Bitcoin, user to be able to withdraw the bonus asap, needed to have at least 0.08 Bitcoins on deposits. 2. Bonus and Vouchers Bonus can be withdraw at 50% asap, ONLY if user cover the 50% of the amount of voucher, through deposits. For example if the voucher is 0,1 Bitcoin and user has deposit 0,05 Bitcoins, then user is able to withdraw asap, the 50% of the voucher. With the same way works all the bonus and vouchers. The only excess about asap withdrawals of Bonus, is when user deposit more than 0.5 Bitcoin. In this case, user is able to withdraw his bonus or voucher bonus, without anything else extra.
To proceed on changing of account email, you need to contact our support live chat.
To unlock your account, you need to contact our support live chat.
You can change your password by clicking My Profile in the upper right corner of your screen.
To be sure your account is in the highest level of security, you need to active Google Authentication, SMS Authentication and Anti-Phishing Code in My Profile.
One account can be suspended for the following reasons: 1. Suspicious behavior 2. No activity
For new users, to double up their deposits, we request amount more than 0,1 bitcoins. To be able to receive Pro Trader for FREE, we request amount more than 0,5 Bitcoins. The 18% interest rate is available for all the users and only if your account balance is more than 0.75 Bitcoins.
Each 0.1 Bitcoin Bonus, require, at least fifteen (15) successful trades, so the bonus to become available for withdrawal. For asap bonus withdrawal please refer to the question number 14 (Vouchers and Bonus)
To delete your account, you need to contact our support live chat.
Users are not able to withdraw any amount without account activity. Valid account activity, we have when user complete fifteen (15) successful trades through his personal account.